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Questions about an event, a payment or your account, or an idea for FrameInvite. A real person answers, usually within one working day.
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When we replyUsually within one working day, Monday to Friday. Messages about an event happening soon go first.
Quick answers
A payment or refundPaddle, our reseller, handles payments and refunds. Keep your receipt email: its order number helps us find your payment.Refund policy →
A guest can’t open the pageAsk them to open the link in their phone’s browser rather than inside an app. If it still doesn’t work, send us the event link.
Deleting your dataYou can delete an event, its guest list and its photos yourself from your dashboard, or delete your whole account.Privacy policy →